As Customer Success Manager at Littledata, you'll own the customer journey from onboarding through to long-term retention. You'll be the trusted advisor that our account-managed customers turn to when they want to understand their data, improve their Littledata setup, or figure out what's driving growth.
You'll combine commercial instinct with enough technical depth to drive product adoption, diagnose problems confidently, and you'll know when to bring in specialists versus when to just solve it yourself.
This is a high-ownership role. You'll carry revenue responsibility through renewals and expansions, while also being a key internal voice on what our customers actually need.
Key responsibilities
Own a portfolio of Shopify Plus accounts
Run structured 90-day onboarding, ongoing success check-ins, renewals and expansion conversations.
Build strong relationships with marketing, analytics and data teams at DTC brands; understand their business goals and translate those into how they use Littledata.
Run marketing automations that drive implementation, feature adoption, and revenue retention.
Confidently demonstrate and explain Littledata's value across our core integrations.
Spot and act on commercial signals, expansion opportunities, at-risk accounts, competitive pressure, and own the conversation with the customer.
Handle common troubleshooting independently and escalate complex technical cases with clear context.
Collaborate with Sales on smooth handoffs, with Product on customer feedback loops, and with Marketing on case studies and content.
Contribute to the development of onboarding materials, playbooks and internal documentation that scale what works.